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Refund Policy

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At Windriver update, we aim to ensure our customers are fully satisfied with their purchase of WinDriver Update software. Please read this Refund Policy carefully to understand when you may be eligible for a refund and how to request one.

1. Digital Product Policy

WinDriver Update is a digital software product that can be downloaded and activated immediately after purchase. As such, once the activation key has been issued or the product has been downloaded, it is considered "used" and generally non-refundable unless required by law or covered under special conditions listed below.

2. Eligibility for Refund

You may be eligible for a refund if one or more of the following apply:

  • You were charged more than once for the same product due to a technical error.
  • You purchased the same product twice accidentally using the same or different email address.
  • You experience critical technical issues with the software that prevent usage and our support team is unable to resolve the issue within a reasonable time frame.
  • A refund request is submitted within 7 days of the original purchase date.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • If the activation key has already been used or software installed successfully.
  • If the issue arises from incompatible hardware, outdated operating systems, or user error.
  • If you change your mind after purchase or decide you no longer want the software.
  • Failure to read the product description, features, or system requirements before buying.

4. How to Request a Refund

To request a refund, please contact our support team at support@windriverupdate.com with the following details:

  • Your full name
  • Registered email used for purchase
  • Order ID or transaction number
  • Reason for the refund request

Our team will review your request and respond within 3–5 business days. Approved refunds will be processed back to your original payment method.

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days of approval, please check with your bank or payment provider. Processing times may vary depending on the payment method. If the issue persists, contact us at support@windriverupdate.com.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. The latest version will always be available on our website.

7. Contact Us

For any questions regarding this Refund Policy or to submit a refund request, please contact:

Email: support@windriverupdate.com

Phone: # 0800-549-734

Address: 23 Endeavour Drive, LOUTH BAY, SA, 5607

Website: https://windriverupdate.com